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Your safety is the most important thing. Our steps follow the rules set by the UK Gambling Commission and the GDPR. TLS 1.3 encryption protects all transfers, and strict access controls are in place for personal records. We only collect the information we need to manage accounts, process transactions, and check compliance with the law. Legal retention policies say that IP addresses, payment information, and device identifiers can be collected and kept for up to five years. If you wish to review, edit, or erase your records, you may submit a written request using the contact form on our website. As required by GDPR Article 15, our staff will get back to you within 30 days. Third-party processors, like payment gateways and identity verification services, only get the bare minimum information they need to do their jobs. They also have strict contracts in place to keep people from accessing, sharing, or reusing the information. We recommend that all registered users make strong, unique passwords and turn on two-factor authentication to make their accounts even safer. Users will be told within 72 hours of any suspected breach, along with instructions on how to respond right away. If you have any questions or concerns about your security, please read our full policy documentation or contact our Compliance Department.
As part of the registration process, the platform asks for certain personal information to make sure that users are who they say they are and to follow the law. This usually includes:
There are many reasons why these materials are being sent in. First, it lets the service meet the Know Your Customer (KYC) requirements set by international regulatory bodies. This makes sure that everyone who uses gambling services is legally allowed to do so and helps stop identity theft and activities by people under 18. Also, getting contact information makes it easier to talk about account status and promotional updates. Checking government-issued documents and confirming addresses also lowers the risk of money laundering and helps responsible gambling efforts. The platform follows international gaming standards and keeps everyone safe by doing strict onboarding checks. To avoid problems with withdrawals or using services, make sure all of your registered information is correct. When the verification team contacts you, make sure to quickly send them any requested updates or extra documents. This hard work not only speeds up the approval process, but it also makes sure that you can keep using all of the features and make quick transactions.
Layered protocols are used to keep client records safe and last a long time. The UK Gambling Commission and local AML (Anti-Money Laundering) rules only let us keep identification records (like ID cards and proof of address), activity logs, and transaction details for as long as they need to. This timeframe usually lasts from 5 to 7 years after the account is closed or the business relationship ends. AES-256 encryption is used to protect client information on separate servers in the EEA, and only authorised personnel can access it. All attempts to get in are logged, and third-party audits are done on a regular basis to make sure that security standards and incident response procedures are being followed. User empowerment is key: people can ask for access, changes, or deletion through their profile dashboard or by calling the support team. Deletion is final only if regulatory authorities don't ask for it to be kept. Requests for portability are processed in machine-readable formats, usually within 30 days, unless there are special problems that are spelt out by regulatory frameworks.
Removal of Retention Type | Legal Basis | Timeframe |
---|---|---|
Licensing (UKGC) Information for Registration | 5 to 7 years after the account was closed | |
History of Transactions | Rules for AML | 5 years after the last deal |
Documents for verification | What you need to know for KYC | 6 years from last verification |
User Communications; Complaint Handling | Up to 3 years post-resolution |
To reduce exposure, regular reviews flag obsolete records for anonymization or secure deletion. Clients are reminded to keep their profile data accurate and to use strong, unique login credentials. According to GDPR article 33, breach alerts and risk assessment protocols are in place to let stakeholders know. Use the profile management tools or call the helpdesk if you want to look over, change, or delete information. If you need more information about retention periods or transfer protocols, you can ask for documentation.
At Vickers Casino, you can access, change, and delete your data. Every account holder can look at their own records in the user portal. After you log in, go to the "Profile" section to see options for looking at saved information like your registered name, contact information, and communication preferences. Secure authentication makes sure that only people who are allowed to see private records can do so. It's easy to update your personal records. You can change your email, address, and payment information in your account dashboard. Requests to change a legal name or identification must be backed up by official documents sent to customer support. Regulatory frameworks require that changes be logged for legal compliance and traceability. If you want to delete the information you collected, you can do so through the support centre or the "Delete Account" feature in your account. Erasure starts after all ongoing transactions and obligations have been verified and completed. Some information, like transaction logs, may be kept for a certain amount of time set by compliance authorities before it is permanently deleted. You will get an email confirming the deletion's status and scope. If you want a copy of your stored records, you can make a formal request through your dashboard or customer service. The information that is documented will be sent in a format that can be downloaded and read by a machine within the timeframe set by the rules that apply. There may be limits based on legal requirements for keeping records and ongoing investigations or settling disputes. If you need help or have questions about how to access, change, or delete your information, please contact support through the secure channels listed on the "Help" page. We look at each request on its own to make sure that the procedures follow regional rules and to stop changes or disclosures that aren't allowed.
Only organisations that provide essential operational services, like payment processors, regulatory bodies, and customer verification specialists, can see personal information. Collaborations are made official by signing contracts that require both parties to follow the same security and privacy standards as our platform.
User permission is always the foundation for distribution beyond mandatory legal frameworks. You can limit how much you talk to or share with certain service providers by using the tools in the account preferences section. Go to your account settings and look for "Marketing Preferences." Uncheck the boxes next to permissions for third-party affiliates or analytics services. If you need to share something that isn't related to marketing, use the internal messaging system to get in touch with support. They will look at your request and respond within seven days. If you turn off some types of sharing, you may not be able to get promotional offers or personalised recommendations. Users can't stop or refuse regulatory disclosures, such as those for responsible gambling and anti-money laundering. Check your settings from time to time and get in touch with the official support channels for help with your choices. The best way to get updates about policy changes or new partnerships is through the method you chose in your profile.
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