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A full list of Vickers Casino's terms and conditions, including what players can and can't do. Before using this platform's entertainment services, everyone is strongly encouraged to read the rules for using them that are posted here. People who are 18 years old or older and have legal access in their area can only register and place bets. If you break this rule, you will be suspended right away and lose any winnings you have already made. You need to verify your account to get any bonuses, and there may be limits on how much you can bet. For instance, matched deposit offers usually have conditions like having to play through the money 35 times in 30 days. If you don't follow the rules, your promotional credit will be void. If you use promotional money to bet on games that are not allowed, your bets are automatically void. To make a withdrawal, you must first prove your identity. You have seven days after your first withdrawal request of more than €200 to upload supporting documents like a government-issued ID and proof of address. If you don't submit on time, the processing of your funds will stop until it's done. The money that users deposit is kept separate from the business's assets and is only used to pay out to users. The minimum deposit is €10, and you can use major credit cards, e-wallets, and wire transfers. All of these methods go through fraud checks. Depending on the method chosen, withdrawals can take anywhere from one hour to five business days to process. All gameplay is watched for unusual betting patterns, like using automated tools or abusing bonuses. If violations are found, the account is immediately closed and any outstanding balances are cancelled. Users who share access to their accounts or work together to cheat are banned for life. Optional self-exclusion and deposit limit tools encourage responsible participation. If you have any questions about these usage rules, customer service agents are available 24/7 through live chat and email. Check these rules often because changes may change who can use them, who can access them, or how much they can earn. By continuing to use the service, you agree to the participation policies that are currently in place.
Before any payment is approved, the user must provide proof of their identity, address, and source of funds. Only accounts that have been verified can do financial transactions on the platform. You can deposit money using VISA, Mastercard, Skrill, Neteller, a bank transfer, or some cryptocurrencies. The minimum amount you can deposit is £10, and the maximum amount you can deposit in one transaction is £5,000. Money is added to the account right away, except for bank transfers, which can take up to three business days. You can make payout requests using the same methods you used to fund your account, if possible. You can only take out £20 at a time, and you can only take out £5,000 at a time. The maximum amount that can be withdrawn in a month is £20,000, unless management gives permission. Players must meet any wagering requirements that are attached to bonuses or promotions that they claimed in order to process any withdrawal. If you try to withdraw money before meeting these requirements, you will lose your promotional credits and any winnings that go along with them. There are no fees for making deposits. The platform can charge a £2 service fee for bank transfers under £100 when you want to withdraw money. Banks and other financial institutions can set their own fees. Within 24 hours, requested payouts are looked over. The method you choose will determine how long it takes to get your money: E-wallets usually process in one business day, cards in up to three business days, and bank transfers in three to five business days. There may not be multiple ongoing withdrawal requests available. A player can only have one pending withdrawal at a time. If you try to go over this limit, your transaction may be cancelled or your account may be reviewed. It is against the rules to send money through third-party payment methods. You can only use cards, accounts, or wallets that are in the player's name. If there is a breach, the money may be frozen while an investigation is going on. If the fraud prevention or anti-money laundering team thinks a transaction is suspicious, you may need to provide more proof or verification before you can finish the withdrawal.
Before you can cash out any potential winnings, all promotional credits must meet certain turnover goals. Unless otherwise stated, the playthrough requirement is usually between 25x and 40x the value of the bonus. For instance, if you get a £100 offer with a 35x requirement, you have to play £3,500 in qualified stakes before you can ask to cash out. Different types of games count towards these turnover requirements in different ways. For example, video slots usually count 100%, while table games or live entertainment may only count 5% to 20%. Before you start betting with promotional credits, always check the summary of the playthrough contributions that apply. Each promotional reward is only good for a certain amount of time. For credit-based offers, the most common window is seven days from activation. For free spins, it's 24 to 48 hours. When credits or spins run out, they are taken off the account without warning. Some rewards for promotions only work with certain payment methods. Some offers may not be open to people who use e-wallets or prepaid vouchers. Make sure that your qualifying deposit matches one of the payment options listed during the opt-in process. If you ask to withdraw money before meeting your turnover goals, you will lose any active promotion-related credits and winnings that come from them. Also, the most you can win from promotional offers that can be turned into cash is usually limited to about five times the amount of the bonus, unless otherwise stated. You can't combine more than one active offer unless you are told you can. There can only be one active promotional reward per account at a time. If you try to cheat or abuse promotional mechanics, like using more than one account or betting in strange ways, you will be kicked off of campaigns and your account may be closed. To avoid confusion, read the specific rules for each offer before you activate it. The requirements, qualifying games, and payment limits may be different for each promotion.
Before you can access withdrawals or bonus features, you must confirm your identity. Most checkups are done within 24 hours, as long as the right files are sent. This part goes over how to do personal verification, what information you need, and problems that people often run into.
Sometimes you have to send in your data again if it is blurry, old, or looks suspicious. Do not change documents or cut out important parts. If your personal information doesn't match, your account may be suspended.
All files are kept safe and handled in accordance with data protection rules and licensing requirements. Verification not only meets legal requirements, but it also protects your money and profile. Completing tasks on time and correctly stops service disconnects and stops deposits and withdrawals from happening for no reason.
This platform makes play safer by letting you set your own deposit, wager, and loss limits. Users who have signed up can set their own daily, weekly, or monthly limits to keep their spending in check. Changes to limits, whether they go up or down, must be in effect for at least 24 hours before they take effect. This time buffer stops people from making rash financial choices that are linked to gambling.
Notifications for built-in reality checks let participants know when it's time to leave a session, check the time, or get more help. These notifications go off every 30 to 120 minutes. You can look at your session histories, which show how long you played, how much you bet, and what happened, at any time from your personal account dashboard.
Anyone with an account can ask for a temporary break of 24 hours, 7 days, or 30 days, or they can choose to exclude themselves for up to five years. Self-exclusion leads to immediate account suspension, and access is only restored after the agreed-upon time has passed, a written request has been made, and a 24-hour cooling-off period has passed. When you self-exclude, all marketing messages are automatically stopped. There are also suggestions for third-party blocking software, such as GAMSTOP (for UK customers), BetBlocker, and Gamban.
People who look like they are under 18 are quickly limited. Parents can stop kids from accessing gambling content on shared devices with the help of external filtering solutions like Net Nanny and Cyber Patrol.
Users who are having trouble with gaming can get help 24 hours a day, 7 days a week. We give you links to independent counselling groups like GamCare, Gamblers Anonymous, and Gambling Therapy. You can reach dedicated helplines and a fast-track self-exclusion request function through live chat or secure email.
There are screening tools and questionnaires for problem gambling in the responsible play section. These self-tests let people look at their own habits and find warning signs, which encourages them to get help early. Regular reviews make sure that all safety measures are up to date with the latest rules and regulations, which helps keep the environment safe and responsible.
If you have a problem with the game, a transaction, or the quality of service, you can get it fixed quickly by following a clear complaints process. Following this protocol makes things clearer and speeds up the process.
Send your complaint to the official support email address or the messaging centre in your personal account. Please include your ID number, the date and time of the incident, a clear description, and any screenshots or documents that support your claim. You have 30 days from the time of the event in question to file a complaint. Later submissions may not be looked at.
Within 24 hours, the support team will let you know that they got your submission. Within 72 hours of getting your detailed complaint, you will get a resolution or an update on your progress.
Each complaint gets a different number that is used to track it. Use this for all of your letters. You can check on the status of your case by logging into your account and going to the complaints section. All messages are saved. You can always download copies to keep for your records. If the internal review doesn't fix your problem, you can ask for it to be escalated to a supervisor by replying to the complaint thread. If things aren't settled, they can be sent to an independent alternative dispute resolution (ADR) body. If your case qualifies, the support team will give you contact information and instructions on how to submit your case. Write down every step of your complaint to protect yourself. Always use official channels of communication to make sure that your rights are respected throughout the process.
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